Elysian Comfort™

Product specifications: PC, silicone

Color box: 193mm * 175mm * 63mm

Color: Glutinous Rice White/Girl's Pink/Wise Blue

Battery cell: polymer battery

Battery information: 900mAh

Input standard: DC/5V DC

Maximum power: 5W

Static current:<100uA

Origin: Shenzhen, China

Execution standard: GB4706.1-2005

TENS electric pulse technology

42 ° constant temperature hot compress

160g lightweight body

Three massage modes with 15 intensity adjustments

Leakage protection safety guarantee

Silicone airbag neck protection

 Product Features:

Three massage modes (thumping, acupuncture and moxibustion and pressing)

15 level intensity massage

Patch heating hot compress (constant temperature 42 degrees)

1. Processing Time:

Order processing typically takes 1-2 business days (excluding weekends and public holidays) after order placement and payment confirmation. During peak seasons, processing times may be slightly longer. You will receive a notification with tracking information once your order has been shipped.

2. Shipping Methods and Delivery Estimates:

We offer various shipping methods, which will be presented to you at checkout. Delivery times will vary depending on the selected shipping method and your location. Estimated delivery times are provided as a guideline and are not guaranteed. Please note that unforeseen circumstances such as weather delays or carrier issues may affect delivery times.

3. Shipping Costs:

Shipping costs are calculated based on the weight and dimensions of your order, the destination, and the selected shipping method. The applicable shipping charges will be displayed at checkout before you finalize your purchase.  

4. Shipping Destinations:

We currently ship [International]. Please ensure that the shipping address provided during checkout is accurate and complete, including any apartment, suite, or unit numbers. We are not responsible for delays or non-delivery caused by incorrect or incomplete shipping addresses.

5. Order Tracking:

Once your order has been shipped, you will receive an email notification containing a tracking number and a link to the carrier's website. You can use this information to monitor the progress of your shipment.  

6. Delivery:

Upon delivery, please inspect the package for any signs of damage. If the package appears damaged, please make a note of it with the delivery driver and contact us immediately with photos of the damage.

7. Undeliverable Packages:

If a package is deemed undeliverable due to an incorrect address, recipient unavailability, or refusal of delivery, the customer will be responsible for any return shipping fees and redelivery charges.

8. Lost or Damaged Shipments:

In the event of a lost or significantly damaged shipment, please contact us as soon as possible. We will work with the shipping carrier to initiate a claim and strive to find a resolution. Please retain all original packaging and any damaged items for potential inspection by the carrier.

9. Order Changes and Cancellations:

Once an order has been shipped, we are unable to make changes or cancellations. Please review your order carefully before submitting it. If you need to make changes, please contact us as soon as possible after placing your order, and we will do our best to accommodate your request if the order has not yet been processed.  

10. Contact Us:

If you have any questions regarding our Shipping Policy or the status of your order, please do not hesitate to contact us at [techyimpacts88@gmail.com] or [+27798481822]. We appreciate your business.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at luxebands4@gmail.com. Please note that returns will need to be sent to the following address: [EPROLO WAREHOUSE] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at luxebands4@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at luxebands4@gmail.com.